Seamless ProductWriter Support for a Valued Client

Client

Existing insurance provider using ProductWriter for scheme management.

Challenge

Temporary support needed for monthly ProductWriter updates during maternity leave.

Overview

When a key team member responsible for managing monthly ProductWriter updates went on maternity leave, one of our long-standing clients turned to Ingenuity for support. As their trusted partner for monthly rates testing, we already had an in-depth understanding of their ProductWriter schemes and were perfectly positioned to step in. The client needed a seamless transition to ensure their schemes continued to be updated on time and to the highest standard.

Our Approach

Leveraging our extensive experience with ProductWriter and detailed knowledge of the client's schemes, we immediately took responsibility for the monthly updates. We ensured all updates were delivered on time, within budget, and to the client's exacting standards. This seamless transition not only maintained business continuity but also gave the client confidence in the reliability of their scheme updates.

During the updates, we identified an additional opportunity to enhance the quality of the schemes. Redundant tables within the ProductWriter code, which had accumulated over time, were flagged as potential risks for live errors or inefficiencies in future updates. After consulting with the client, we proposed an approach where, during months with less intensive updates, any remaining budget could be used to systematically address these redundant tables.

Outcome

Our proactive approach not only ensured uninterrupted monthly updates but also added long-term value to the client's schemes. By addressing the redundant tables, we eliminated potential risks and streamlined the update process, ultimately improving the scheme's efficiency and quality. This collaboration highlighted the strength of our partnership and demonstrated Ingenuity's ability to provide tailored, forward-thinking solutions that go beyond immediate needs.

Conclusion

At Ingenuity, we pride ourselves on delivering adaptable and proactive support for our clients. This case study showcases how our deep industry knowledge and commitment to excellence allow us to step in seamlessly, maintain high standards, and add value at every opportunity.