We have various ways of charging depending on the task in hand, whether it be a recurring fee for BAU tick over, taking a retainer to provide a certain number of days to be available as and when required, or one-off payments for specific projects. At any rate you can rely on us to be competitive for our services whilst maintaining the high standards we have become known for!

The simple answer is lead time very much depends on the job we are taking on – a simple testplan build and getting testing underway can be as little as a 4 week turnaround, whereas a full bespoke automation build will likely take longer – however we pride ourselves on being upfront on letting a client know what is feasible and in what timescales.

Of course! We are always happy to work alongside in-house test teams, whether that be to provide support on the same project or to provide resource or expertise that the in-house team doesn't have. Over the many years of providing test services and solutions we have used many different systems and tools and are always quick studies when required to use a new tool.

Yes, we provide comprehensive post-project support and training to ensure a smooth transition and long-term success. Our team offers detailed documentation, hands-on guidance and customised training sessions tailored to your needs. Whether it's navigating new systems, maintaining test packs or optimising workflows, we equip your team with the knowledge and tools to confidently manage ongoing operations. Our goal is to empower your team while remaining available for additional support as needed.

Yes, Ingenuity is equipped to provide testing support for urgent or short-notice requirements. Our flexible team structure and expertise allow us to quickly mobilise resources to meet tight deadlines without compromising quality. Whether it's a last-minute update, critical issue or unexpected project demand, we adapt to your timelines and ensure reliable, efficient testing to keep your operations running smoothly.

Yes, Ingenuity specialises in supporting a range of software house systems commonly used in the insurance sector. With deep knowledge of these systems, we provide tailored testing, automation and support services to ensure seamless functionality and integration, helping you maximise their potential for your business needs.

At Ingenuity, we follow a structured process to efficiently manage issues uncovered during testing. Each issue is documented in detail, including its nature, impact and steps to reproduce it. We collaborate closely with your team to triage and prioritise these issues, ensuring critical problems are addressed first. Regular updates and progress reports keep all stakeholders informed, while our retesting process verifies that fixes are implemented correctly without introducing new errors. This transparent and systematic approach ensures a smooth resolution and minimises disruptions to your project timeline.